SHIPPING & RETURNS
Shipping and Return Policy
PLEASE READ BEFORE PLACING YOUR ORDER
DUE TO COVID-19 (Coronavirus), no refunds or exchanges will be permitted at this time for the safety of our employees and customers. We apologize for the inconvenience.
Standard Shipping: Please allow up to 2 business days to process your order BEFORE shipping. When a customer places an order, they will be provided with an estimated date of delivery, based on the availability of the selected items and the shipping address.
Shipping during holidays: Please allow up to 4 business days to process your order BEFORE shipping for all holiday & promotional orders.
D&A Hair Extensions is not responsible for any damaged, lost or stolen packages. Please contact the carrier to submit a claim due their negligence and failure to meet your expectation. D&A Hair Extensions IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER. Unfortunately, D&A Hair Extensions is unable to dispense any refunds or credits regarding these matters. If additional information is needed to support your claim please email: firstname.lastname@example.org with your claim number and full details.
Click here to file a claim with UPS.
Click here to file a claim with USPS (United States Postal Service).
Please follow the claim guidelines instructed by the respective courier, for your package.
We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly. We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.
If your order is already processing or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all reshipping costs & handling fees.